We have, over a considerable period, engaged with staff at PayPal who have merely claimed to cooperate with us, while in truth demonstrating no willingness to do so whatsoever, for reasons that remain unclear to us even now. On occasion, we have been asked to resubmit documentation that had already been furnished on a previous occasion. We were assured, each time, that we should hear further once matters had been resolved on their end; regrettably, no such communication has been forthcoming. When we have subsequently enquired as to the progress of our application, we have invariably been asked to provide the very same documents once more. Beyond this, we have also been requested to produce a document from a Swedish governmental authority formally attesting to our organisation’s charitable status — a request we have explained cannot be fulfilled, as no such document exists within the Swedish regulatory framework. What we have offered, on repeated occasions, is our certificate of registration bearing our organisation number, issued by the Swedish Tax Agency (Skatteverket).
We must, with some regret, conclude that our experience with PayPal has been characterised by conduct we can only regard as unprofessional and, at times, disingenuous, and we understand that there are other leading roles with their NGO’s who feels the same way.
In light of this, we are offering alternative means of donation through this website, including payment by credit or debit card, in addition to the options already familiar to our supporters, namely bank transfer and Swish.